At AIRTIME DEALS, we strive to ensure that our customers are completely satisfied with their purchase. However, we understand that sometimes things may not go as planned, and therefore we have put in place the following refund policy.
- No Stock: In the event that we do not have the item you ordered in stock, we will refund your money in full. We will notify you as soon as possible if this situation arises, and your refund will be processed within 2 HOURS of the notification.
- Double Payment: If you accidentally make a double payment for your order, we will refund the extra payment amount in full. We will notify you as soon as possible if this situation arises, and your refund will be processed within 2 HOURS of the notification.
- NO FLOAT: Sometimes you may convert Airtime to M-PESA Cash but we may have exhausted Cash or reached maximum daily cash transfer. We shall call you to facilitate reversal of your Airtime or we agree on when to receive your payment.
Please note that in order to process a refund, we may need to request additional information from you such as your order number, payment details, and contact information. We will make every effort to process your refund as quickly as possible once we have received this information.
Refunds will be issued through the same payment method used to make the original purchase. Depending on your payment provider, it may take several minutes for the refunded amount to appear in your account.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [contact information].